Help Center

Welcome to the Strawberry Mint Tea Help Centre.

This page explains how to access your digital products, what to do if your order email does not arrive, how bundle gifts work, and what information I may need if you contact me for support.

Please read the relevant section before getting in touch, as most common problems can be solved quickly.

How to contact us

Important: Please Use a Real Email Address

Your order confirmation, download links, account details, and product updates are sent to the email address you enter during checkout.

Please use a valid email address that:

  • belongs to you;
  • you can access;
  • is entered correctly;
  • is not a temporary or disposable email address.

If your email address contains a spelling mistake, is no longer active, or is not accessible to you, you may not receive your order confirmation or download links.

For security and privacy reasons, I may ask you to confirm the email address used for the order before I can help with access.

Guest checkout is not available. You will need to create an account so that your purchases and downloads can be linked to you securely.

Ordering and Downloading

How do I receive my digital product?

After your order has been completed, you should be able to access your product in one or more of the following ways:

  • from the order confirmation page;
  • from the order confirmation email;
  • from your account under My Account → Downloads.

Please save your files to your device after downloading them.

Where can I find my downloads?

Log in to your account and go to:

My Account → Downloads

Your available products should appear there with a download button.

You may also find your download links in the order confirmation email sent after checkout.

I placed an order, but I have not received the confirmation email

Please allow a few minutes for the email to arrive.

Then check:

  • your Spam or Junk folder;
  • the Promotions tab if you use Gmail;
  • any other filtered folders;
  • whether you entered your email address correctly;
  • whether your mailbox is full;
  • whether the email was sent to a different address you sometimes use.

You can also search your inbox for:

Strawberry Mint Tea

If the email still does not appear, log in to your account and check My Account → Downloads.

I use Gmail. Where should I look?

Gmail may place automated order emails in the Promotions tab or occasionally in the Spam folder.

Please check:

  • Primary;
  • Promotions;
  • Spam;
  • All Mail.

You can also search for the shop name or the product name.

I placed the order several times because I thought it had not worked

Please do not worry.

If the same free order appears more than once, you do not need to place it again.

First check:

  • the order confirmation page;
  • your email folders;
  • My Account → Downloads.

Repeated orders placed within a few minutes usually mean the first order was already received, but the confirmation or download link was not immediately visible.

How long should I wait before contacting you?

Please allow up to 10 minutes for the order confirmation email to arrive.

Before contacting me, please check your Spam, Junk, Promotions, and All Mail folders and log in to your account.

If you still cannot access your files, please contact me with your order details.

I entered the wrong email address

Please contact me as soon as possible.

Include:

  • your name;
  • the email address you entered;
  • the correct email address;
  • your order number, if available;
  • the product name;
  • the approximate date of the order.

I may need additional information to confirm that the order belongs to you.

Account Access

Why do I need to create an account?

An account allows you to:

  • access your downloads again;
  • view your previous orders;
  • recover files if you lose the original email;
  • keep your purchases linked securely to your email address.

This is particularly useful for digital products, bundles, and PLR resources.

I cannot log in to my account

Please use the Lost your password? link on the login page.

Make sure you enter the same email address you used during checkout.

If you do not receive the password reset email, check your Spam, Junk, and Promotions folders.

I created more than one account

This can happen if you used different email addresses for different orders.

Please contact me and provide all email addresses that may have been used. I will check which account contains the relevant order.

Download Problems

My download link is not working

Please try the following:

  • log in to your account and open My Account → Downloads;
  • try a different browser;
  • refresh the page;
  • disable any browser extension that may block downloads;
  • try downloading from a computer rather than a phone or tablet;
  • check that your internet connection is stable.

If the link still does not work, contact me with your order number and the name of the product.

The file downloaded, but I cannot open it

Many digital products are supplied as ZIP files.

You need to extract or unzip the folder before opening the files inside.

On Windows:

  1. Right-click the ZIP file.
  2. Select Extract All.
  3. Choose where to save the extracted folder.

On Mac:

  1. Double-click the ZIP file.
  2. The extracted folder should appear automatically.

On a phone or tablet, you may need to use the device’s Files app or a ZIP extraction app.

I cannot open a PDF file

Please make sure you have a PDF reader installed.

You can usually open PDF files in:

  • Adobe Acrobat Reader;
  • your internet browser;
  • Preview on Mac;
  • the Files app on many mobile devices.

If the file appears damaged, try downloading it again.

The file looks different after opening it

Some editable files may require specific software, fonts, or applications.

Please check the product description and included instructions to confirm which software is required.

Editable templates may not display correctly in unsupported programs.

Bundle Gifts and VIP Access

How do I claim a free gift from a bundle?

Please follow the link provided by the bundle organiser and complete the checkout process on my website.

Even when the product is free, you may still need to:

  • create an account;
  • enter a valid email address;
  • complete the order;
  • wait for the order confirmation page;
  • check your account for the download.

A free order must still be completed successfully before access can be provided.

I joined a bundle, but I cannot find your product

First, please check that:

  • you used the correct claim link;
  • the claiming period is still open;
  • you completed the checkout process;
  • you received an order number;
  • the order appears in your account;
  • you used the correct email address;
  • you checked Spam, Junk, and Promotions.

Simply clicking a bundle link does not always create an order.

If there is no completed order in the system, I may not be able to confirm that the product was successfully claimed.

I purchased bundle VIP access, but I cannot access your product

VIP access is usually purchased from the bundle organiser rather than directly from Strawberry Mint Tea.

This means your VIP purchase may not appear in my WooCommerce order records.

If you contact me about a VIP product or extended bundle access, please be ready to provide:

  • a copy or screenshot of your VIP purchase receipt;
  • your VIP order number;
  • the name of the bundle;
  • the email address used for the VIP purchase;
  • the email address used on my website;
  • the name of the product you are trying to access;
  • the approximate date of purchase or claim;
  • any screenshots of the error message or page you are seeing.

This information helps me confirm your eligibility and investigate the problem properly.

Why do you need to see my receipt?

The bundle organiser usually processes the VIP payment, so I may not have direct access to their customer records.

A receipt or order confirmation allows me to verify that you purchased the relevant access and are entitled to the product.

Please hide any sensitive payment information before sending a screenshot. I do not need to see your full card details or financial information.

What if I cannot provide a receipt or order number?

Please contact the bundle organiser first and ask them to resend your order confirmation or receipt.

Without an order record, receipt, or other proof of eligibility, I may not be able to provide access to a bundle or VIP product.

This protects both customers and the creators taking part in the bundle.

I claimed the product, but there is no order in your system

There are several possible reasons:

  • the checkout was never completed;
  • the browser page was closed before the order was submitted;
  • a different email address was used;
  • the wrong claim link was opened;
  • the claim period had ended;
  • the order was placed on another creator’s website;
  • the product was confused with a different bundle contribution.

Please send me as much information as possible so I can check.

However, if no order or claim can be found and no proof of eligibility is provided, I may not be able to send the product manually.

PLR and Digital Product Questions

Can I share the download link with someone else?

No.

Download links and customer accounts are for the original customer only.

Please do not share:

  • your account login;
  • private download links;
  • source files;
  • editable files;
  • PLR products outside the terms of the relevant licence.

Please check the licence included with your purchase for full usage terms.

Can I download the product again later?

In most cases, you can log in to your account and visit:

My Account → Downloads

However, I strongly recommend saving a backup copy of every purchased file to your computer, cloud storage, or external drive.

Do product updates go to the same email address?

Yes.

Any important product updates or replacement links will normally be sent to the email address connected to your order or account.

This is another reason why it is important to use a real, accessible email address.

Contacting Support

What information should I include when contacting you?

To help me resolve the problem quickly, please include:

  • your full name;
  • your order number;
  • the email address used at checkout;
  • the product name;
  • the bundle name, if relevant;
  • the approximate order date;
  • a screenshot of the problem, if possible;
  • a copy of your VIP receipt, if relevant;
  • a clear explanation of what happened.

Please do not send passwords, full payment card details, or other sensitive financial information.

Can you send the product to a different email address?

For security reasons, I will normally verify the original order details first.

I may ask you to confirm:

  • the original email address;
  • the order number;
  • the product name;
  • the purchase date;
  • proof of purchase.

Downloads cannot automatically be sent to an unrelated email address without verification.

How quickly will I receive a reply?

I will respond as soon as reasonably possible.

Please allow extra time during weekends, holidays, bundle promotions, and busy launch periods.

Sending several messages about the same issue may slow down the process, so please include all relevant information in one message where possible.

Before You Contact Me

Please check the following:

  • Have you waited at least 10 minutes?
  • Have you checked Spam, Junk, Promotions, and All Mail?
  • Have you searched your inbox for Strawberry Mint Tea?
  • Have you logged in to My Account → Downloads?
  • Did you use a real and correctly spelled email address?
  • Did you complete the checkout?
  • Do you have an order number?
  • Did you use a different email address?
  • If this is a bundle or VIP product, do you have your receipt?
  • Can you provide a screenshot of the issue?

If you have checked all of the above and still need help, please contact me with your order details.

I will be happy to investigate.